Reviews
Rating by month
| Month | Reviews | Average | Owner replies |
|---|---|---|---|
| 2026-10 | 26 | 2.88 | 7 |
| 2026-09 | 15 | 2.80 | 1 |
| 2026-08 | 17 | 2.94 | 0 |
| 2026-07 | 2 | 5.00 | 0 |
Latest reviews
MC drive<br>Slow traffic and smog<br>Long waits
Don't stop by, you won't find anything because they never have anything available, a waste of time and gas.
In the last month and a half, I've stopped by four times on Sundays, and four out of four of them don't have McMuffins. Today, they confessed they don't have any bread. Also in the last month, they served me a cold McCrunchy Chicken sandwich with no tomato sauce. After politely complaining at the counter, I waited 20 minutes for a hot replacement sandwich... which never arrived. I ate it cold. Clearly, if four out of four Sundays, for one reason or another, you can't order a McMuffin, this restaurant has problems that, for example, the MC in Castellanza never, ever, has.
Gentile Cliente, ci dispiace di quanto riferisce nella Sua recensione del nostro ristorante. Segnaleremo la cosa al Direttore perché avvii le opportune verifiche di quanto ci segnala poiché ciò che ci scrive non rispetta i nostri standard di servizio.
absurd, there should be a dedicated person at the reception for customer requests, like picking up a cone, no one gives a damn even if you try to ask. And always after waiting more than ten minutes, maybe someone arrives. Even the wait for take-out food, they almost always have something stuck, and as always, even to ask, I have to wait. An absurd wait even though they are always busy with I don't even know what.
Gentile Cliente, ci rammarichiamo per il ritardo nella consegna del suo ordine e comprendiamo il disagio che può averle causato. La soddisfazione dei nostri clienti è per noi una priorità e stiamo adottando misure concrete per migliorare i tempi di servizio, così da offrirle un’esperienza all’altezza delle sue aspettative. La ringraziamo per aver condiviso la sua segnalazione e ci auguriamo di poterla servire nuovamente, con la qualità e la puntualità che merita.
We waited more than 10 minutes to order at the MC drive-thru, after which we were asked if we wanted the bag with handles for 15 cents "so we wouldn't have to hold everything in our hands." Once we got home, we received a completely open sandwich with meat and salad everywhere in the bag, and the other with the burger almost out of the bun... Poor Italy, what have we become?
Gentile Cliente, la ringraziamo per averci scritto. Ci rincresce apprendere che la sua visita non sia stata all’altezza delle sue aspettative. Il nostro impegno è quello di offrire un’esperienza positiva a tutti i nostri clienti, e ci dispiace non esserci riusciti in questa occasione. Il suo feedback è per noi molto prezioso e ci aiuterà a migliorare. Speriamo di poterla accogliere nuovamente per farle cambiare idea sul nostro servizio.
A decidedly disappointing experience for my son's birthday party. When I booked, I was promised a party with entertainment themed "The Mystery," but during the event, the entertainment was lacking and completely unrelated to the chosen theme. The manager admitted an internal error but downplayed the problem without offering a concrete solution.<br><br>Added to this was poor organization: dirty tables, trash that I had to clear away myself to make room for the cake, and no cleanup before the children ate, leaving the table still covered in water and Coca-Cola stains.<br><br>Finally, I was also charged for a gluten-free sandwich for a child with celiac disease, in addition to the cost per child, with no compensation.<br><br>The problem isn't that the children didn't have fun, but that I paid for a service that was promised and never delivered. I would have expected more professionalism, transparency, and customer service. I wouldn't recommend it for organizing a birthday party.
Gentile Cliente, ci dispiace per quanto ha riportato nella sua recensione. Provvediamo a inoltrare una segnalazione al Direttore del ristorante, affinché vengano effettuate le opportune verifiche di quanto ci riferisce.
I took the layer cake back, but I don't think it was saleable anymore. The cream had turned rubbery and tasted like cardboard. Terrible. It came with a cappuccino that was a coffee/latte. It wasn't possible to order at the counter, but only through a screen with table service. They didn't bring a fork or even a napkin, so I still had to get up and go ask at the counter again.
Gentile Cliente, ci dispiace sinceramente che la sua esperienza presso il nostro ristorante non sia stata soddisfacente. Ci teniamo molto a garantire un servizio all’altezza delle aspettative e il suo riscontro ci aiuterà a riflettere su cosa migliorare. Prendiamo molto sul serio i commenti dei nostri clienti e li utilizziamo per crescere. Speriamo di poterle offrire un’accoglienza migliore in futuro.
It always takes forever to get the food, orders arrive from people who arrived after me and I'm always there waiting, something always gets wrong in the order
Gentile Cliente, la ringraziamo per averci scritto. Ci rincresce apprendere che la sua visita non sia stata all’altezza delle sue aspettative. Il nostro impegno è quello di offrire un’esperienza positiva a tutti i nostri clienti, e ci dispiace non esserci riusciti in questa occasione. Il suo feedback è per noi molto prezioso e ci aiuterà a migliorare. Speriamo di poterla accogliere nuovamente per farle cambiare idea sul nostro servizio.
At 2:30 PM I ordered, and at 2:50 PM, still nothing. I went to ask for my order at the counter. The food was ready in a basket with maybe 10 other orders. Everyone was asking for their orders at the counter because otherwise it wouldn't arrive, and the people bringing the food to the table were incredibly slow, with all the calm in the world... I can imagine the chaos at lunchtime. Terribly mismanaged.