# Reviews Feature ID: `0x133b79798fcbdb0b:0xc8baa294372e77c9` ## Rating Average 3.6/5 across the latest 20 reviews. | Stars | Reviews | | --- | --- | | 5 | 10 | | 4 | 2 | | 3 | 2 | | 2 | 3 | | 1 | 3 | The owner replied to 80% of these reviews. ## Rating by month | Month | Reviews | Average | Owner replies | | --- | --- | --- | --- | | 2026-09 | 2 | 4.00 | 0 | | 2026-08 | 4 | 3.25 | 3 | | 2026-07 | 2 | 5.00 | 2 | | 2026-06 | 2 | 2.00 | 2 | | 2025-09 | 1 | 5.00 | 1 | | 2025-07 | 8 | 3.50 | 7 | | 2025-06 | 2 | 5.00 | 2 | | 2024-09 | 2 | 5.00 | 0 | | 2024-08 | 2 | 5.00 | 0 | | 2024-07 | 22 | 4.55 | 0 | | 2024-06 | 2 | 5.00 | 0 | | 2024-05 | 2 | 1.00 | 0 | | 2023-10 | 1 | 5.00 | 0 | | 2023-09 | 2 | 3.00 | 0 | | 2023-08 | 2 | 5.00 | 0 | ## Latest reviews ### Yanina Le Cristal: 4.0/5, a month ago > Beautiful rooftop Asian restaurant, lounge and bar . Nice atmosphere, good food and service. 3 photos attached. ### MelMac: 4.0/5, 2 months ago ### Liza S: 5.0/5, 2 months ago > Giving this place 5 stars for the service. Luca was lovely. We ate very traditional Japanese (edamame, gyoza, sushi) which is hard to screw up. Lovely too too and yummy sushi and great service 1 photo attached. ### È tempo di Cocktail con Vincenzo Gambuzza: 5.0/5, 2 months ago **Owner reply (2 months ago):** > Thank you for the high star rating, we hope to see you again soon! ### Sahar B: 2.0/5, 3 months ago > The food is very average and not tasty. It definitely isn't worth the high price.\———-\The food is really average and not tasty at all. It definitely isn't worth the high price. **Owner reply (2 months ago):** > Thank you for sharing your feedback. We're sorry to hear that your dining experience did not meet your expectations.\\We hope you'll consider giving us another opportunity to provide the experience we aim to deliver. ### Marco Vettori: 1.0/5, 3 months ago > I recently dined at Fuoco Rooftop, where the menu mostly features grill specialties. The waitress knew very little about the meat being served and was unable to make\recommendations based on flavor intensity.\When I asked whether her recommendation-a T-bone steak-was dry-aged and intense or milder in flavor, her response was that they cut every steak to order so it was 'always fresh'... whatever that means.\However, that was not the worst part. We ordered potatoes as a side dish. They tasted as if they had been pre-cooked and reheated before serving, rather than freshly prepared.\They were completely inedible. After I pointed this out, the waiter admitted that they cook them in the afternoon and simply reheat them before service. This is absolutely unacceptable given the venue's location and prices. A 3 or 4-star hotel anywhere in Europe can serve a fresh batch of fries cooked to order in 20 minutes. It is absurd that a 5-star luxury hotel restaurant in Capri cannot manage to do the same. We will not be returning, nor will we recommend it to anyone. Stunning location, but the cuisine and service are simply not up to standard. **Owner reply (2 months ago):** > Thank you for taking the time to share your feedback. We are truly sorry that your experience at Fuoco did not meet your expectations.\\We sincerely apologize for the service you received and for the disappointment with both the recommendations provided and the quality of your meal.\\We would truly appreciate the opportunity to make this right. Please reach out to us at infocapri@casatualife.com, and we would be grateful for the chance to speak with you directly. ### Angela S: 5.0/5, 3 months ago > We received the best service of our lives at Fuoco. The staff are incredible welcoming and the hospitality was truly out of this world. The attention to the guests is amazing. Refilling your water and wine at a great pace. The prices were on the more expensive side however, we would come here again and happily pay what we did. Truly an incredible dining experience and can greatly recommend this to everyone! **Owner reply (2 months ago):** > Thank you for your wonderful review! We're truly honored to hear that you had such an incredible experience at Fuoco. Your kind words about our team's hospitality and attentive service mean a lot to us.\\We're delighted you felt so well taken care of, and we sincerely appreciate your recommendation. We look forward to welcoming you back for another memorable evening soon!\ ### gabriella schepis: 5.0/5, 4 months ago > I had dinner with my husband on this rooftop and I can say it was a truly fantastic experience. The location is spectacular, with a view that makes the atmosphere even more special. The food was excellent, with attention to detail and top-quality.\\Special thanks go to the manager, Matthew, whose professionalism, friendliness, and ability to engage guests made the evening even more enjoyable. It's rare to find people so attentive and passionate about their work.\\I recommend this place without a doubt: excellent cuisine, a unique atmosphere, a perfect location, and impeccable service. I will definitely be back! **Owner reply (2 months ago):** > Grazie di cuore per la sua splendida recensione. Siamo felicissimi di sapere che lei e suo marito abbiate trascorso una serata così speciale con noi. Le sue parole sulla nostra cucina, sull'atmosfera e sulla vista del rooftop significano davvero molto per tutto il nostro team. Grazie ancora per la raccomandazione e non vediamo l'ora di accogliervi nuovamente molto presto! ### Shereen Pollak: 3.0/5, 4 months ago > We arrived to a beautiful setting! The restaurant manager greeted us and showed us the chef area and the sushi bar. Then took us to our table. The server and support staff were very polite. Then we wanted to order certain sushi off the menu and the server told us we could only order if we were sitting at the sushi bar, which literally 10 steps from our table. The reason it couldn’t be ordered was it wouldn’t be fresh enough by the time it reached us at the table. Why have it on the menu if it’s not available to order? We ordered the Tomahawk steak, presentation was nice but the meat itself was tough. We also ordered the skirt steak which was very good. Lastly, we ordered 2 Coke Zero and the server brought us regular Coke. We told him, it was regular Coke and he argued with us saying we were mistaken. We told him, it didn't taste like Coke Zero, and then finally came back with the correct Coke Zero. He told us, he didn't let the other bottles go to waste and he drank them. I think the restaurant has great potential. My feedback is, it’s new to La Palma and everyone should working at the restaurant to do its best to accommodate the guests. Make it user friendly. **Owner reply (2 months ago):** > Thank you for taking the time to share your feedback. We're so glad you enjoyed the setting and received a warm welcome from our team.\\We're sorry to hear that parts of your experience fell short, from the sushi ordering policy to the mix-up with your drinks and the tomahawk steak. \\We appreciate your feedback and would love the opportunity to make it right. Please feel free to reach out to us at infocapri@casatualife.com and we hope to have the chance to welcome you back for a much better experience.\ ### Emanuela Faella: 1.0/5, 4 months ago > It was a horrible experience.\We had high expectations for the location inside the most luxurious hotel in Capri.\We arrived and waited 50 minutes for the champagne we ordered.\The champagne arrived and was warm. After another 20 minutes, another warm bottle arrived. We resigned ourselves to this, which is something you shouldn't have to do in a place like this, especially with champagne.\The order arrived incomplete.\The waiters were running around, giving the impression of not knowing what to do.\The plates were thrown on the table without knowing what they were.\Truly embarrassing.\In the reservation, we had specified that we were there for an anniversary, which obviously wasn't taken into consideration at all.\The manager, following our complaints, kept repeating that he would give us a discount, which he did.\But it wasn't a discount that we wanted for our anniversary, but rather a pleasant evening. Instead, it was truly horrible.\People who go to places like this are looking for magic, not a discount!!! **Owner reply (4 months ago):** > La ringraziamo per aver condiviso la Sua esperienza. Ci dispiace sinceramente sapere che la celebrazione del Suo anniversario non sia stata all'altezza delle aspettative.\\Ci farebbe piacere approfondire quanto accaduto. La invitiamo a contattarci all'indirizzo infocapri@casatualife.com indicando i dettagli della Sua prenotazione, così da poter esaminare la situazione.\\Speriamo di poterLa accogliere nuovamente e offrirLe l'esperienza che si aspettava. ### Amanda Trama: 5.0/5, a year ago > Pleasant location, relaxing atmosphere.\Both the drinks and the food are good.\Prices are in line with Capri. 7 photos attached. **Owner reply (Edited 11 months ago):** > Gentile Ospite,\\la ringraziamo per aver condiviso la sua esperienza. Siamo felici che abbia apprezzato la nostra location, l’atmosfera rilassante e la qualità dei drink e delle portate.\\Speriamo di rivederla presto per offrirle un’altra piacevole esperienza.\\Un cordiale saluto,\\Bianca Rooftop Carne & Crudo ### Andrew Lacy: 2.0/5, a year ago > This is a new additional to Capri, a town known for good food in a family atmosphere. Bianca imports a pretentious, St Tropez, vibe to Capri. They will make you wait 30 mins when the restaurant is half empty. The service is gruff. The portions are extremely small (eg the Pork Ribs dish should be titled Pork Rib singular). The only outstanding thing of note was the DJ, who was excellent. **Owner reply (Edited 11 months ago):** > Dear Guest,\Thank you for sharing your thoughts. We're glad you enjoyed the DJ and appreciate your feedback on the overall experience. We’re continuously working to balance atmosphere, service, and value, and your comments will help us improve. We hope to welcome you back again soon.\Warm regards,\Bianca Rooftop ### Olga Pechkareva: 5.0/5, a year ago > We booked a table on a Saturday night to celebrate my friend’s birthday, and the entire experience at Bianca Rooftop was simply magical.\The team went above and beyond to make us feel special ( A huge thank you to Marco the manager, Giovanni the sommelier, and our wonderful waiter Francesco)\From the exquisite food and perfectly crafted drinks to the vibrant atmosphere and great DJ, everything was flawless!\We felt truly taken care of and would come back in a heartbeat. Highly recommended for a memorable evening on Capri! 🥂✨ 9 photos attached. **Owner reply (Edited 11 months ago):** > Dear guest,\thank you very much for your review.\Warmest regards,\Bianca Rooftop ### scoperte gourmet: 3.0/5, a year ago > The location is truly elegant and meticulously maintained, right in the center of Capri. The atmosphere is undoubtedly captivating, perfect for a special evening or for those who want to immerse themselves in the island's glamour.\However, I must admit that the menu was a bit disappointing. I expected more original dishes, perhaps with a creative touch or a more pronounced reference to local traditions revisited with a modern twist. Instead, I found the offerings rather classic and unsurprising for a restaurant of this caliber.\The service was courteous and attentive, but the final bill reflected the location's prestige, appearing, in my opinion, rather high compared to the actual dining experience.\Overall, a pleasant stop for the exclusive atmosphere and excellent location, but with some culinary expectations that weren't entirely met. **Owner reply (a year ago):** > Gentile Scoperte Gourmet,\La ringraziamo per la sua review e speriamo di accoglierla presto per incontrare meglio le sue aspettative.\Cordiali saluti,\Bianca Rooftop ### MovingAverage Aven: 5.0/5, a year ago **Owner reply (Edited 11 months ago):** > Dear Guest,\thank you very much for your review.\warmest regards,\Bianca Rooftop ### Joe Bay: 2.0/5, a year ago > I wanted to like this spot, but the service was not great. Server never even asked if we wanted a drink besides water - not did he even provide the drink menu.\\Food was okay - the sides / appetizers were better than the mains for sure. Not sure if he just didn’t care to be careful - but the fish he prepared was full of bones. Not once did our server show up after we started eating to ask how the food was.\\Ambiance was nice with the music, but they are lacking in service. Won’t come back. **Owner reply (Edited 11 months ago):** > Dear Guest,\Thank you for sharing your experience. We're truly sorry to hear the service didn’t meet expectations. Your feedback is important and will be shared with the team to help us improve. We’re glad you enjoyed the ambiance and hope you’ll consider giving us another try in the future.\Warm regards,\Bianca Rooftop ### Fatima Moore: 1.0/5, a year ago > Was hoping to give this restaurant 5 stars however my husband fell ill and we couldn't make our reservation. After emailing the restaurant, and calling numerous times, I eventually got through on the phone by 1pm that day. I explained my situation and was told that 'it was not a problem, thankyou for letting me know.'\The next day I noticed that they had charged me E$50 pp!! I understand if I was a no show, but I made every effort to notify them from a situation that was not expected.\After contacting the restaurant to understand why, they had nothing to say other than it was their policy.\This has not left me wanting to share this as a place of recommendation to anyone I know. ### Alessandro Marinella: 5.0/5, a year ago 1 photo attached. **Owner reply (a year ago):** > Gentile Alessandro grazie mille per la sua recensione.\cordiali saluti,\Bianca Rooftop ### David Y: 5.0/5, a year ago > We had a great night here. Staff were fun and bubbly. Food was excellent and the grill was superb. Cocktails were also spot on **Owner reply (Edited 11 months ago):** > Dear Guest,\thank you very much for your review.\warmest regards,\Bianca Rooftop ### Curt: 5.0/5, a year ago > Marco and Giorgia thank you for an incredible experience. You made our evening unforgettable. I don’t know what I expected, but you exceeded all expectations. We can see you take great pride in what you do and your establishment. Thank you for the kindness, laughs and special attention. Also the food and drinks were top notch. The entire staff was attentive and friendly, and I wish you continued success. We will be thinking about our meal in days to come. Best wishes and see you soon. 1 photo attached. **Owner reply (a year ago):** > Dear Curtis,\thank you very much for your review.\warmest regards,\Bianca Rooftop