Reviews
Rating by month
| Month | Reviews | Average | Owner replies |
|---|---|---|---|
| 2026-09 | 2 | 1.00 | 0 |
| 2026-08 | 5 | 2.80 | 0 |
| 2026-06 | 2 | 3.50 | 0 |
| 2026-05 | 1 | 1.00 | 0 |
| 2025-12 | 1 | 2.00 | 0 |
| 2025-11 | 5 | 4.40 | 0 |
| 2025-10 | 2 | 3.00 | 0 |
| 2025-07 | 7 | 3.29 | 0 |
| 2025-06 | 4 | 4.50 | 0 |
| 2025-05 | 2 | 5.00 | 0 |
Latest reviews
Food ruined by poor packaging<br><br>I accidentally added water to my takeout order, and unfortunately, the restaurant placed it in the exact same bag as the hot food. The resulting condensation completely soaked both the fries and the burger bun. I ate what I could, but the last burger was so wet and like a sponge that I literally had to throw it away. A simple packaging error that completely ruined the product. Very disappointed by the lack of attention to packaging.
So if anyone craves a sandwich after a hard day and orders delivery, know that you'll also receive a love note.<br><br>BA×××××××××<br>WE WERE CLOSING (10:45 PM)<br>(CLOSES AT 11:30 PM!)<br><br>THINK ABOUT ALCAMO AND NOT ABOUT FOOD.<br><br>Here's the surprise I had in my bag.<br><br>Dear ladies and gentlemen,<br><br>If you don't feel like working, stay home.<br><br>Let your mom and dad support you.<br><br>I still have the note.<br><br>In short, it's a disgrace that certain people run this place in Alcamo.<br><br>Enjoy your meal, everyone.<br><br>A word of advice:<br>Look for serious workers who want to work.
Quick and easy, fantastic hot dog
I happened to be there by chance and tried what I think was one of the best hamburger of my life; the setting was lovely, with the lights outside.
Unfortunately, this was an unacceptable experience, especially since they would have simply refused to accept the order.<br>At 8:00 PM, I called specifically to ask if they delivered to Alcamo Marina, after seeing the numerous giant advertising posters in both Alcamo and Alcamo Marina promoting this service. I was confirmed over the phone that delivery was possible.<br>So I ordered at 8:10 PM, fully aware that, being about 6 km away, delivery would not be immediate.<br>At 9:35 PM, still having received nothing, I called again: I was told that the order was ready and just needed to be delivered.<br>At 10:30 PM, I called again. They apologized for the enormous delay and even offered me a discount, which, in the end, never arrived.<br>But it wasn't over yet. Later, the Glovo delivery driver called me because the address had been entered as "Via dei Gerani" instead of "Vicolo dei Gerani," resulting in a further delay. After explaining over the phone where to go and providing directions, he finally arrives. Perhaps the most telling thing was the delivery driver's statement upon delivery: "I don't have the courage to look you in the face."<br>I fully understand that it's August 16th, I understand the rush, I understand the distance, and I would have happily accepted longer than normal delivery times. However, this is precisely why I called before ordering.<br>What I find unacceptable is extensively advertising deliveries to Alcamo Marina, confirming the service over the phone, accepting the order, and then not being able to handle it in a minimally respectable timeframe.<br>Meanwhile, children aged 2 and 4 had to wait for dinner until after 10 pm, trusting in the timeframe we had been given.<br>I've always believed that it's much more serious not to offer a service than to offer it without being able to guarantee it with a minimum of organization and respect for the customer.<br>If deliveries to Alcamo Marina can't be managed on August 16th, all we need to do is call and refuse the order. We would have easily ordered elsewhere, no problem.<br>Delays happen. Nearly three hours of waiting, misinformation, an incorrectly entered address, and a promised but never applied discount are all a service management issue.<br>I'll leave you to imagine the crispiness of the fries.
I left some instructions in the notes but they weren't followed. I left them for my personal taste but if I had been intolerant to something I could have felt sick or had to throw the food away!
It's not normal to pay for a hamburger, almost like a beef hamburger, I won't set foot in there again, a Burger King is definitely better, I don't see all this quality, the sandwich is awful
Average food but terrible service, long waits due to the lack of adequate staff, both professionally and above all numerically!
Eating at Smash is a bit like Russian roulette, or Forrest Gump's box of chocolates: you never know what you're going to get.<br><br>I've been there several times, and the experience has always been very inconsistent, from just acceptable to downright awful. The main problem is the total lack of consistency: it seems like the outcome depends entirely on who's making the sandwich at that moment. I'm not talking about different ingredients, but rather the execution.<br><br>The sandwiches, among other things, are incredibly small. This time, what I got was simply unacceptable: dry, very light (almost empty), and with an unpleasant flavor.<br><br>To make matters worse, the quality-price ratio is off the charts: €20 for a tiny, poorly made burger, fries, a Coke, and four mini chicken wings, all of which were burnt, is truly unjustifiable.<br><br>As if that weren't enough, a 40-minute wait with the place almost empty and the music blasting excessively loud.<br><br>Prices and marketing like those of a large fast food chain, but without the quality and reliability you'd expect.
I ordered a sandwich and it still hasn't arrived after almost 1 hour
I've been to Smash several times, and at first I was even happy because the food is good and the sandwiches taste really good. However, after several experiences, I have to say that there are some things that really bothered me, especially regarding the staff's behavior.<br><br>The thing that irritated me the most was an incident with the bacon and cheddar fries. I found a hair in the plate, reported it, and they remade them, which is fair enough. The problem is that the guy who brought them back practically threw them on the table, as if I was being a nuisance. No attention, no courtesy.<br><br>Also, one girl was staring at me strangely the whole time, with a look that made me uncomfortable, almost as if she thought I was making it all up. Being treated like that when I report a real problem is unacceptable.<br><br>Another thing that's not good is the wait. Even when the place is half empty, they take forever to prepare the orders. The last time I went, there was a guy next to my table who'd finished twenty minutes earlier, and his tray was still there; no one even came by to pick it up. It gives the impression that they don't pay much attention to what's going on in the dining room.<br><br>Then there's the bathroom. Every time I go in, I always find a dozen dead flies on the wall, every time, not just once. And the paper towel next to the sink is missing every time I go in. These are details that a new place should pay much more attention to.<br><br>Overall, the food is good, but the service, the wait, and the lack of attention to the place completely ruin the experience. I hope they improve, because this way, it really doesn't make me want to come back.
We were a group of four young people and we had a truly wonderful time. From the beautiful, modern location to the fantastic service and, finally, the quality that puts the big fast food brands to shame. If I ever return to Alcamo, I would definitely go back.
We stumbled upon this little fast food restaurant by chance, as it's incredibly difficult to get lunch in Alcamo as they're all closed.<br>We ordered four menus and didn't have high expectations, but we can say we were very satisfied.<br>Super crispy chicken and tender, tasty meat, lots of fries, and a drink of your choice.<br>Very friendly and helpful staff.<br>A great initiative for anyone who wants to eat Italian fast food with Italian meat.<br>Congratulations, guys!
I've had their sandwiches several times and I think I'll be back. The bread is good, and the meat has a truly excellent flavor. The result is both beautiful to look at and appetizing. The price seems quite reasonable compared to competitors in the city. The place brings a lively feel to the narrow, somewhat neglected street. Service is quite quick; I personally recommend the cheeseburger.
Very good
This evening I had the pleasure of tasting some sandwiches from Smash Sicily hamburgeria, hamburgers with excellent quality meat, top-quality ingredients, the cashier was very kind, a fresh and youthful place, open kitchen everything very clean, we will definitely be back, I recommend it
In the beautiful setting of the historic center of Alcamo, it offers quality products at a good price. I recommend it.